with assurance wireless

I had been on hold for over one hour attempting to attain someone to reply an easy issue concerning my healthcare plan. The agent that answered the decision reported she's not able to solution my dilemma as There may be a particular team that promotions with it. I termed once again as I cannot be about the telephone remaining on maintain any more, once more, exact issue. It doesn't subject in the event you dial from the app or have the telephone number you can get to when you log in to the location, I get the identical remedy. I am sorry, there isn't a immediate line to this group and I'll ahead your contact to them right. How much time am I on hold for this 2nd get in touch with? 30 mins and on likely.

The total time I was on maintain was two.five hours and I last but not least received a consultant from this "distinct" staff. My query was answered inside of 4 minutes.soon after remaining related. This is not a complaint about my query, it was more about the wait instances And the way sunlife tells me the bundle I've is for your "high quality" company. I do not see any quality in this other than the long hold out time.
I've just experienced a foul practical experience using this type of corporation. Regrettably their brokers don't have the identical instruction or usually do not offer exactly the same responses towards your thoughts. When requested to speak to a supervisor concerning my claim I had been advised I had to attend 3 small business days. I'm extremely not happy right now with their provider and desire my husband's employer would take into account switching to a different.

More than the a few years which i "had" to cope with Solar Lifestyle, they are already the mostinsurers in my life span! Sadly, These read more are the insurers on our very massive Laptop or computer business and I don't have any alternative but to handle them! Most of their agents grasp at straws and provide you incorrect data. Most in their brokers also look like total untrained and have no idea the ins and outs of their unique Solar Life policies!! If I had a selection, I might operate for that hills and Hardly ever, At any time consider Sun Lifestyle as an insurer for anything!

This is the worst organization i have ever addressed They are Keeping my dollars hostage. My employer remaining Sunlife in September 2020 And that i am even now expecting my cash to get transferred into a locked ****. Customer support is terrible and they wont assist you to talk to a supervisor. Not one person seems to understand what They're doing and they never ever simply call you back again.